| rev:text
| - This review is the culmination of two visits where I ordered the following:
1. Proscuitto e Arugula Pizzette & Bistro Burger
2. Caprese Salad and Chicken Saltimbocca
Service: Adequate. Basically did what they were supposed to. I went at very off peak times so they were not busy, but on both occasions I was both seated and served quickly and my glass was refilled when needed.
Food:
Pizzette - way too doughy for me. I was informed before ordering it was not a traditional flatbread so I was not expecting that, but I also was not expecting something that more resembled deep-dish or a loaf of bread. Toppings were virtually non-existent. 1 small slice of tomato on each piece, and maybe one slice each of mozzarella and proscuitto spread out over the entire dish. For $12 me thinks not.
Bistro Burger (ordered medium) - My impression was this was one of the those previously frozen burger patties from Costco, or at least it looked and tasted exactly like I remember them. Overcooked slightly but on these type of burger patties that's kind of hard not to do frtom personal experience. The pork belly was clearly cooked days earlier and just pulled out for the burger. Again, for $12 me thinks not. I can pay the same at Burgatory or Wingharts or any other host of places and not get a frozen pattie in the process, plus they are larger.
Caprese Salad - Fine, what it was supposed to be.
Saltimbocca - Pretty good. Probably the most enjoyable thing I ordered. Though not something I would make a special trip for. A little on the salty side as they probably season the chicken breast even though they are placing a very salty piece of prosciutto on it.
The bottom line is the meal prices just don't jive with either the portion sizes or the quality of ingredients. You can easily charge $12 for a burger...just not a frozen patty one. If I wanted that I would go to Wendy's and pay 1/4 of that.
The biggest beef (no pun intended) I have with the place, are shady business practices. I purchased 2 DoubleTakeDeal vouchers good for $40 worth of casual dining.
On my first visit, which was a Friday afternoon, this process was executed flawlessly as I pulled the voucher up on my phone and the served recorded the number and applied it to my bill.
My schedule allowed me to return the following day, Saturday, for lunch as well. Here I was told these vouchers are not permitted to be used on Friday's and Saturday's. I responded that was odd since I had done that very thing just the day before without incident and without any mention of said policy to not honor these certificates on Friday's and Saturday's. Just as importantly, I commented this stipulation is listed no where on the voucher or on the DoubleTakeDeals page. As such, by law they should be required to honor the certificate. They chose not too. If it were my mistake and I simply did not read thoroughly that's on me, but this was not the case in this situation. I just have no patience for business practices like this, particularly as a small business owner myself. If it were me, even if it did say it wasn't valid then, I would have made an exception and honored it for the day as a good faith gesture considering someone took time out of there day to drive to my establishment and had already sat down to order. Particularly on a day were my restaurant had maybe 15 people in it.
I've already requested a refund from DoubleTakeDeals for my remaining voucher and hopefully never have to return to this place. I can see why the reviews are what they are.
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