| rev:text
| - I am an extremely huge advocate for how amazing culinary dropout is. However, this location needs to take a few pointers from the other two locations. I didn't even get a chance to sit down in this restaurant before being treated like trash by their hostesses. The four airhead hostesses that you had working tonight need to learn their job before being sent out into the world of restaurant hostessing.
I've been a hostess. Your job is just that. To host and to be the first and last impression that your guests have of your establishment. It's not hard to at least pretend to care about your customers.
Now that I've had my rant, let me tell you about my 2 minute experience that left a sour taste in my mouth about this particular culinary dropout location.
Upon walking into the establishment the hostesses just stared and didn't even greet us with a simple, "hello". My boyfriend had to stand there for several moments before they acknowledged him. He told them how many it would be (it was going to be 4) and the hostesses, upon him asking how long the wait would be, responded "I literally don't even know right now." And we just looked at them. Then they go further on to say, "all of the tables we have for the rest of the night are going to reservations, but you can sit on the patio at an open high top." She also told us that one had just freed up and that we could have it. So, without even offering to show us the way, sends us out to look for the open table that supposedly exists. We go out there, no open high top. We walk back to the hostess stand and say to the girl that there are no open tables. She just replies, "oh, sorry. You can sit at one of the couches on the patio.. But it's not full menu."
Oh. Thank you. I didn't come here to eat dinner. (Sarcasm).
When we tell them that we have no where to sit because we want to eat dinner, they again, blankly stare at us and respond with a less than sincere "sorry."
My boyfriend is not patient and tells them we are leaving because they are refusing to even offer to help us find a table. Again, less than sincere, "sorry" as we walked out.
I understand that it is New Year's Eve and that you have a lot of people to accommodate, but your hostesses, instead of standing there at the host stand, clumped together, should be out doing everything they can to try and accommodate ALL of the guests who want to dine in your restaurant. (That includes bussing tables, walking the floor to find open tables, or find almost finished tables). I've been a hostess and a waitress and these girls did not know anything about customer service in the food industry. And even if you can't seat me tonight, at least try and act sympathetic and show me that you're doing everything in your power to treat your customers well. Otherwise you're going to continue to lose customers to Postino right down the road.
Again, I love culinary dropout as you can probably tell by my previous reviews of the other two locations, but this one needs some work. The other two locations have customer service down to a science.
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