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| - We visited for our first time just before hitting up Harkins for a movie and while the food was great, the service was a bit....frantic. It is not a very first-timer friendly place. You are rushed through the line, asked a million questions about your specific food, and if you have multiple people in your party on the same ticket, you have to remember what it is everyone ordered through each one of the stations because they will ask you--repeatedly. It's not very user-friendly in that respect. Let me break that down for you.
We were at the end of the line so with no one behind us, I didn't understand the rushed feeling we were receiving from the staff. It was lunch time. It wasn't closing time. The greeter at the first station asked us what we'd like and when you select something from the menu, there are a variety of options that go along with each menu item. Those options aren't really listed on the menu--that I could see--because if they are, we were rushed through so fast we didn't really get to see if they were. We were pushed from section to section and each time someone was asking us what our complete order was for our group. As the head of the line, this was very frustrating and the pace was frantic the entire way through the line. Almost to the point where I was wondering if they are paid based on the speed in which they get people through the line. The line set up is like how it used to be at Paradise Bakery with a sandwich station, salad station, soup station. You go down the long line, get what you want with the various options to each individual item, and then you go and pay. What they don't explain is that all these various "options" are actually upcharges so you're going to be in for a surprise at the register. By the time we got to the register to pay and after being asked for the 4th time what our entire group's order was, it was downright annoying. Why is it not written down somewhere? Why do I have to be asked for it multiple times like this? Why do I feel so rushed to the point where I'm starting to feel panicked? It was weird.
The drink station is at the far end of the restaurant so you have to navigate your way through a very narrow walkway because it's lined with tables right up the middle and booths on either side. If you are a larger person--you're going to butt check people because there's just no way around it. I'm not a larger person and I was butt checking people...if that gives you any idea how narrow this walkway is.
I want to like this place because the food really was tasty but I am not sure about it just yet. Another visit, this time as a 2nd timer might be in order since I now have an idea of what's going on there.
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