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  • Took my 2013 Supercharged Audi RS5 in for a overheating problem. The car was at their shop for a total of 24 days. Turns out it was a broken water pump. They replaced the water pump but couldn't get the car to start because of a faulty starter. I had it towed to the Scottsdale Audi to see if it was covered under warranty because Dyno Comp thought they could "hook me up" and what not. Needless to say the dealership was waiting on a OK from Dyno Comp to go ahead with the replacement for 4 days(on top of the car being in the shop for 24 days already). So for 4 days it sat there at the dealership. I ended calling up the dealership and taking care of it myself. Then I get a bill from dyno comp and on the bill I get charged for a belt that I had in my trunk that they used...after asking what that was about I was told that the bill was automatically sent out after 24 days....????.....so I get the new starter installed at Audi and a week later I get a call from dyno comp asking if I got the car and how they would like to go over the car and finish a few things up. There were bolt heads that were stripped, my manifold paint job was ruined (wasn't spray painted, fuc**** idiots), and a cover panel was broken. After pointing this out to Rich and their marketing guy(Anoeil) several times they agreed to fix it (the whole time they tried cutting me off and trying to distract me). I got no apologies for the inconvenience or anything. During the whole 24 days for a water pump I was calling and getting updates so the receptionist knew my phone number and I could here her say my name in a whisper. I'm talking about I called maybe 2-3 a week because they kept saying it would be done "this week". While visiting scottsdale to look at a Land Rover I stopped in to the shop with my girlfriend. I went back with the marketing guy(Anoeil) to look at my car. When I got back to my rental car to leave my girlfriend said she heard Rich ask the receptionist if I was in the back. She said yes and Rich (while he was with a employee or customer) said "what an annoying little fu**"....needless to say I wanted to do something. This shop is horribly unprofessional and filled with people that don't care unless you are in their inner circle. They gave me the run around and never owned up for their mistakes. Stay clear and go across the street to Goodspeed or another shop! Update 11/20/2017 I have the car get an upgraded fuel pump and the current tuning company has just informed me that DYNO COMP used so much silicon in the bolts they weren't threaded properly. They also used the wrong hardware and shaved my supercharger instead of using the correct hardware. This has cost me an additional $1,575.00 in labor to fix their mistakes. Update 1/16/2018 I have sent 2 emails to Richard about the damages to the screws of the supercharger and what he would do to fix it and he hasn't responded.
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