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  • This place is a joke! Heed my warning and save your time and money! I scheduled an appointment for 3 p.m. and arrived at 2:50. The owner (I later found out) Melody, was helping a client check out. This process took her quite some time, then she answered the phone twice before even acknowledging me. Once she did, I told her who I was ansd what time my appt. was. I was instructed to have a seat. I did...for 15 minutes. Melody came around the corner and had to ask me again who I was! "Oh, Tai is just setting the room up." Hmmm , shouldn't Tai have had the room set up prior to my appointment time?? I finally made it back to the torture lair/waxing room 25 minutes after my appointment, to find that Tai just fell off the turnip truck and definately didn't pass aesthetician schooling with flying colors. I have been getting brazilians monthly for 10 years and to my knowledge this far, a brazilian means no more hair! Not according to Tai... I left after her 45 minute wax job with a half-wax...meaning, she only waxed the top half of the area! She made a comment something like, "Well. I don't tweeze". What professional doesn't tweeze?? I'm sure the appointment took as long as it did because, once again, she was unprepared. She was cutting the wax strips from a giant piece of wax strip material AS SHE WAS WAXING ME! I felt like I had walked into "The Twilight Zone." Horrendous customer service and complete amateurs masked as professional are the 2 main reasons I will never return AND do my best to make sure no other poor soul experiences this. The only reason I gave 1 star is because they sell B&B and Moroccan Oil, but won't purchase those from them just out of principle.
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