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  • I made an appointment online and wrote in the comments section that I needed a price quote. NEVER got a response. Okay, fine. I brought my smart car in for its 40k service and then my service writer tells me I need to have my brakes done because I have 10% pad life left and then he told me I'd have to pay an additional $700. Huh? The car only has 36,000 miles on it and I'm not hard on my brakes. I declined the brakes and waited 3 hours for my car to be finished. As I'm paying for my service, the service writer says "so I'll see you when you're brake light comes on" and walks away. No, you will not. Some people might be naive enough to pay that money for a brake job that really costs a fraction of the price anywhere else. Even another dealership. When two thirds of the invoice is labor cost alone, you're ripping off your clients and causing some serious distrust. I will never deal with Fletcher Jones ever again. I don't even really blame my service manager because he just works there. I blame the shady higher ups that enforce this price gouging and invoice padding. Never again.
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