I have been eating at Butterfield's since it opened a few years back. It has quickly become a family favorite, and I always order the same thing - it's hard to stray from sheer perfection! I build my own omelette consisting of ham, cheddar cheese, and mushrooms with hashbrowns on the side and a big ol' glass of fresh squeezed orange juice. This is the best omelette I've had in Phoenix/Scottsdale besides the Ritz Carlton - and let me tell you, I have had MANY ham and cheese omelettes :)
However, I find it odd that they call themselves a pancake house. My family and I do not like their pancakes, nor have any friends that I have brought to this breakfast spot. They are crumbly and lack the buttermilk flavor that I look for in a perfect pancake.
Overall, the omelette is SO good that I can easily forego the pancakes. The service has always been great and the food is delicious - this will continue to be a family favorite!