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  • Never been a fan of CVS! My preferred place for a pharmacy has always been Walgreens. Why? Because of the prices and the customer service. Most recently I visited this pharmacy not by choice but by default. My insurance company has now switched me into coming to CVS because of the "out of network" fee's they charge on the medication at Walgreens. I mean obviously I'm going to go where it's cheaper but here comes that rule of thumb about just because something may be cheaper doesn't mean it will be better. I went through sitting on the phone with CVS Caremark for over an hour getting my prescription changed to this particular pharmacy. When I arrived It was about 30 minutes to closing time and there was a line. I requested my medication and told the pharmacy technician the situation about my switch and that I had already paid over the phone. Nope.. Of course that wasn't the case. I wish I could remember her name but she insisted that I paid full price for my medication because they didn't have any insurance on file? Umm and this was the same company that solicited for me to do the transfer here? With only about 20 minutes to close I had to drive all the way back home and find my card. On the way back I called into the customer service number to inquire why this information wasn't transferred along with my prescription. Come to find out it was and when I returned all I got was an "ooops"? No apology.. smh like get real and do better. You playing with people livelihood and health okay being on your SHIT is imperative.... Thank God I only have to deal with them once every 3 months!
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