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  • My family moved from Modesto, CA to Deerfield, IL June 1st 2015. We had moved across the country almost 3 years before that and had a terribly stressful experience, so this time we planned ahead. We were scheduled to fly out on a Friday. We told this moving company to come Wednesday or Thursday and last resort come Friday. We had to leave for the airport at 6pm. So you can probably see this coming. They didn't come Wednesday or Thursday. No, the movers called Thursday to say they'd be there Froday between 10 and noon. Friday they called to say they'd arrive between 10 and 2. Then we got a call a couple hours later saying they would arrive between 2 and 4. They actually showed up at 5 with a short explanation, "there was traffic and we got lost." Seriously? We were blessed to have neighbors we trusted who could watch the apartment for us while they packed because we had to go. You're not allowed to have them pack with no one supervising them. My husband told me he overestimated the quantity of our things using their system online. So after their arrival, these movers told us we were under quoted and owe $1,000 more in packaging material, which impacted weight charges for another extra $500. They insisted payment be made in full right then. We paid $1,000 and they accepted that until the rest could be paid. After arriving to our new home, my husband called on the phone to complain. The rep who talked to him said she'd get back to him. We didnt hear back for a month or two. However, recently, the owner of the company himself called and offered to help us out and make the situation right. He gave us a significant discount for our troubles. We were appreciative and thankful for the personal attention to the issues I addressed.
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