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| - We ordered take out for a family dinner to celebrate the mother-in-laws birthday. We were told it would be ready in 20 minutes. The sister-in-law and I show up 30 minutes later (just in case they needed more time because we ordered a lot) and were instructed by the hostess to pick it up at the bar. We stood at the bar for a good ten minutes and were completely ignored. It was getting really uncomfortable because we could tell they were ignoring us on purpose! Several workers would make eye contact, I would smile, start to speak and they would quickly look down and then walk away. Finally we were addressed, paid, waited for another ten minutes, got the food and left.
The food was blah, nothing special. We ordered two racks of beef ribs (very little meat on the bone, pulled pork (watery and bland), brisket (came submerged in vinegar and tasted like it was boiled), mac and cheese, and coleslaw (good). I didn't get sick so I guess that is worth 2 stars...
Now back to the service, does anyone know why you have customers pick up their take out from the bar? Raising my hand. Yes you in the back. "um so they order more while they wait?" Good! Now how do you get them to order more? Raising my hand and waiving frantically. "ummmm, don't ignore them and you ask them if they wanted a drink while they wait?" Fantastic, gold star for you.
They could have squeezed an extra $20 out of us. Instead they only got the money from the food...and that is all they will ever get. No repeat business here.
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