| rev:text
| - Recently bought a 2014 Outback, and I will never visit Willowdale Subaru again. I interacted with 1 sales person (who was fine), and 2 different business managers who tried every trick in the book to take advantage and con my wife and I.
I had negotiated a deal with another dealer, and called Subaru Willowdale to see if they would match or beat, which they said they could and would. Went to the dealership, test drove an Outback, and sat at the sales person's desk. I presented them the deal I wanted, and told them if they couldn't match it, I was leaving. The sales person took my credit card (apparently to show that I was a serious buyer), and went to the business manager -- he kept us waiting for almost 30 minutes. The counter-offer came back with a number of bogus fees which they tried to pass off as "Mandatory", such as:
- $300 "Tricor" window etching fee
- $400 "Alignment Fee"
- $100 "Cleaning Fee"
I called another dealership and verified these are all fake charges, and asked for my credit card back to leave. After leaving the dealership to drive to the other dealership, they called back and claimed they had made a mistake on the fees - they asked us to come back. We did, and they presented another offer with all of the bogus fees removed. We agreed to the deal, and signed the paperwork, which clearly indicated there would be no more than 90KM on the car on the paperwork. We confirmed with the business manager that the off-site storage for the cars was close (~2-3KM away from the dealership).
After a few days, we came back to pickup the car. The salesman sat us down on the desk, and asked us to sign the paperwork. Out of sheer luck we asked to confirm how many KMs were on the odometer - he said there were ~230KM. At that point, we were furious as: a) the contract stated no more than 90KM, and b) they confirmed the off-site storage was 2-3km away. We asked to cancel the deal, at which point they informed us that the credit check was on our record, and any other deal would add another. We asked for a different car, had them physically drive us to the off-site storage to visually read the odometer (~23km), and told the business manager that there should be no more than +5KM on the odometer when we pick it up. We re-agreed to a new deal, and they generated new paperwork, with the exact terms as the old deal.
Upon reviewing the new paperwork, everything matched, except one fine detail: they had checked "No" on whether the car was eligible for CAMVAP (if you don't know what that is, check here: camvap.ca -- in short, it's a consumer protection that does binding arbitrations if you ever have a dispute with your dealer/manufacturer). Luckily, we caught that change as well and ask them to change it back to "yes" -- the business manager claimed he didn't know how the checkbox went from yes to no.
I hope this review helps potential customers STAY AWAY from Subaru Willowdale. It's a shame that the Subaru brand has to suffer at the hands of con-men business managers.
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