if you order ahead online don't pay in advance. I did so earlier today; the order was supposed to be ready in 15 minutes. Perfect. I had other food to pick up first. Got to the Chandler location 18 minutes later and the woman at the counter had no clue about my order. "oh you had an online order." Then traipses over to a machine under the counter, pulls a piece of paper off a machine, then verbally gives my order to the guy in the kitchen about 3 feet away. She comes back to the register and I ask her if they are just now starting it. Yes. She didn't hear it. Really? I had to explain to her that the purpose of having online ordering is so I didn't have to wait 15 minutes after I got here for it. How long is it going to take? 15 minutes. I told her forget about it and left. I had other food in the car getting cold. I am gluten free and there is very few choices in take out and I really wanted some of their wings. But instead I just took the other food to my friends and went without AGAIN because this place hires people who are stupid as a post. They weren't busy. There was no excuse for this laziness. Even the guys in the kitchen could have checked for orders every now and then . I drove 5 miles out of my way for wings too. ERRGGH.