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  • My fiancĂ© and I decided to come here this evening to celebrate and unwind. This was one of our favorite dinner spots in New Orleans, and one we would frequent 3 to 4 times a month. Needless to say given our stellar experience at their New Orleans location we were expecting great service and excellent food, unfortunately neither of those were met. To start, when we walked in both hostesses had their heads down looking at their screens, neither acknowledged our presence. After standing there for a minute the hostess on my right finally looked up, not saying a word just stared at me, at which point I said "reservation for Ryan" and all I got was "last name". I was then informed it would be a minute, no hello, no thank you, no please wait a moment, just "it will be a few minutes". Amazing. We were seated in what seemed like the loudest room possible, directly in the center of the dining room, literally the opposite of the quiet table I asked for. Our server came to take our drink order (she was wonderful by the way, the only reason you even get a star, other than the fact I can't leave zero). The drinks were excellent, exactly as we remember (one of their signature cocktails we actually love is the coconut ginger lemon drop martini). While waiting for our food, which took an exceptionally long time, one of the waiters for another tables dropped and a tray of food directly on my chair. Thankfully none got on me or the cushion, although it startled the hell out of me and 500 degree plates could have burned quite a bit.... The food finally came, the steak was good, the sides were exceptionally smaller than we remember. We normally order one each and split them, there really wasn't enough to do that. When we would dine in New Orleans we would always have leftovers. My fiancĂ© had some leftover steak to take home, which was oddly placed in a bread bag, not the traditional to go bag. Small I know, but just one more oddity to the night that has us never wanting to return. All in all extremely disappointing, which is a shame. We had such wonderful experiences with Ruth Chris in New Orleans, it's honesty hard to write this review. I think management really needs to address some staff quality issues here, they are abundant.
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