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  • Went here a month ago to purchase a bigger tank for our family's turtle. Our first visit there would have easily earned this establishment four stars. Bought a 43 gallon tank and stand for a reasonable price, the young man that helped us was very friendly and answered all of my, and my wife's, questions. Unfortunately they did not have the correct stand in stock. I was told that they could order it for me and it would take "a week, week and a half" to arrive and they would call me when it came in. I offered to pay the full price at the time of order so when it arrived I could just pick it up and be on my way but was told I could only pay for half at that time and would need to pay the other half later. After two weeks, I hadn't heard anything so I called the store and spoke to the same kid that helped me when i was in the store. He informed me that the following day was the latest expected delivery date and that he would follow up and call me back. I received no follow up call and the following day came and went with no stand arriving. I called the store again and they confirmed that they did not have it in. After two more weeks I sill had not heard anything. So one month after placing my order I still had no stand, no phone call, and am down $40 that I paid as the deposit. I decided to call the store again and find out what was going on. The phone was answered by someone that identified himself as "the maintenance guy". I gave him my information and the situation, and he confirmed that they did not have any at the store but he would call the owner to check if they had any in storage. I told him that after a month of waiting I wanted either my stand or a refund, to which he replied that I should "just come down and get the refund then". I was really confident after my first visit here that I would be spending a lot of time and money here, but after this situation I know that I would rather pay a little more somewhere else if it means I'll actually get treated like a customer. If you really want to check this place out, go in with lowered expectations.
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