BEWARE, total timewaste, i went there 3 times in the past 2 years. 1 time was ok i just bought some meltonian color so no big deal, 2nd time i brought a red chanel for redye and restitch. they quoted 250$ told me it takes the 5 days i was in a rush to fly back to europe so i clearly ask will it be ready on time. the answer was YES. , once i came for pick up guess what. it was not ready. they started it maybe 1/2 hour BEFORE the pick up time. the bag was wet and just recolored. so they told me to come back on the next morning BEFORE i head to the airport. as u can imagine i was mad. but still they apologized and it was stressful for me but well mistakes happen. so next morning before heading back to europe for 16!!!! hours i drove there and guess what they were still or just started to finish the work on my bag. i had to wait another 30 minutes til they were ready. so no discount, apologize or anything was given.
my 3rd and FOR SURE last time was 4 days ago. husband brought them another chanel to clean. they agreed on pick up date for yesterday. and guess what when he arrives for pick up at 4 pm they haven't even started with it. GOOD job shoe lab.
REALLY. what kind of business is this??? why r u wasting your customers time??? if u don't want to do the job, don't lie, and just don't take the stuff! just say i don't need your money and business. i m more then happy yo give 250$ to another company who appreciate the customers and can finish stuff on time.