| rev:text
| - I've been to this location once before - we came then for the pasta and a movie night. Buy their pasta special and you get a movie ticket. The service was quite good and the pasta, surprising good as well. Got a movie ticket out of the deal and watched a great movie. Very positive experience.
This time... not so much...
We came last night for dinner. WE being my wife and our two kids, 8 & 6. We were seated quickly. As we were being seated I had my 8 year old whisper into the hostess's ear, "It's my mom's birthday dinner." The hostess smelled, nodded and gave me a wink.
I made an assumption that this info would be passed onto our server and we could collaborate a surprise birthday dessert. Nothing happen, not even an inquiry from our server.
Our server came soon after and took our order. The kids ordered theirs, we ordered ours. My wife and I both went for the steak sandwich - she ordered the sweet potato fries, me the potato wedges. We ordered wings as an appetizer.
Shortly after ordering our meals arrived... before the wings...
Note, the kids food - and later their root beer floats - all arrived on time and in their words, "This is awesome."
The 6oz steak sandwiches that we ordered... they were terrible. I'd never order it again, nor would I recommend it. It was extremely thin, like a minute steak. We ordered medium rare but there wasn't enough thickness to the steak to even notice. It was thin and rubbery, and served on what looked like the top half of a hamburger bun.
Disappointing. I wasn't expecting a KEG steak but I was expecting a steak.
My wife was also disappointed in the serving size of her sweet potato fries - the amount was that of a medium order of McDonalds fries. Not a bad thing, they tasted good, just an observation.
My potato wedges were soggy and oily. Not tasty at all.
Half way through our meal we asked about our wings order. "Oh, right." the servers said. By the time we finished our less than appetizing meal, still no wings. We caught our servers attention and cancelled the order. She looked shocked and frustrated... at us or the kitchen, we would never learn.
We asked for our bill. Paid. Left. Disappointed.
In the defence of our server and the restaurant, they never learned how we truly felt about our experience so they will never have a chance to make it better - at least for us that is.
My advice to the restaurant - use these less than positive reviews to improve the menu, staff training and the customer's experience. Not everything about this review is negative...
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