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  • Oh my, did I just have an extremely poor experience at this store! As soon as I walked in, I was accosted, not greeted, by a young woman who "demanded" to know what I feed my dogs. When I told her that I was actually looking for wet cat food, and that I use Canidae dry (grain free/ limited ingredient) for my kitties, her immediate response was, "That is really bad food. We don't recommend it." Shocked, I inquire as to why she feels that way, and she says, "It has by- products and a lot of recalls." When I tell her that she was mistaken- that Canidae contains no by-products and has never to my knowledge had a cat food recall- she says, in a snotty tone, "You can feed your pets whatever you want." She then goes to the computer and tries to find a recall- which she cannot- and I show her the ingredients (no by-products), and she stubbornly sticks to her guns... "I was trained that it is not a good brand." When I again state that Canidae is considered a high quality food in most circles, she replies, "People think that Pedigree is a high quality food and it's not." My response, that Pedigree cannot be compared to Canidae, is met with a little snarky smile and "I can't tell you what to feed your pets. We consider Canidae in the same class as Pedigree." Having had enough of this conversation, I drift away to look at canned food, and she wholeheartedly begins trying to push a $4 per 5 oz. can (yes, you are reading that right) brand with which I am not familiar. I finally say, "I am not familiar with some of these ingredients, and I do want a better quality food, but I go through six cans a day, so a bit too pricey". She then walks off in a huff, throwing over her shoulder, "Well, let me know if you need anything". Huh? I don't mind if the children who work at the store don't know anything. I do mind, however, that her ignorance is coupled with an absolute lack of desire to learn. Throw in a completely obnoxious demeanor, and that is all she wrote. I won't return. Two stars, because they do offer some good quality products and the store is clean and inviting. Prices are high, however.
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