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  • I can't believe how bad my service was. It's a bike shop, people who work at bike shops usually care about what they do. I brought in a beautiful old road bike for a tune-up and here is my story. First off they told me they could convert to a single-speed, but they couldn't do it properly with a freewheel and spacers. They could just take the derailleurs off and leave it stuck on one gear. I said not to bother since it's pointless as I could just keep it one gear forever if I wanted to do that. So they quoted me a price for a normal tuneup and said it would be done the next day. The next day I go to pick up my bike and they wheel it out... converted to single-speed... not even the proper way, but the way I clearly expressed I didn't want. This wasn't the issue, mistakes happen. The issue was that nobody would accept ownership of the problem. The three employees just stood there on the sales floor having a bickering match about who's fault it was. I just sat there awkwardly waiting and listening while they cursed at each other and tried to pass blame. Then they went to their back shop and continued the argument much louder and with much more profanity. Since they had a cutout window in the wall of course I could still hear everything. Then one of them came out and said, "uhh that derailleur was broken" and I responded that it was not broken. Then he said "it was missing parts" and I asked "oh really, what parts are missing exactly?". He couldn't answer and then went back to the shop to join the argument again. Several minutes later someone else comes out and said they could put the parts back on and I could pick it up the next day. I declined and just said, "let me take it as is and you take money off the service". So they dropped the price $20 and rang me out. When I got the bike home I was REALLY disappointed because it was the worst tune-up I had ever had. They converted it to single-speed on the highest gear ratio there was. Not only was that stupid. but it misaligned the chain bound up the whole system... making it ride worse than it would have if I had nothing done at all. So here I am with a lighter wallet, putting my parts back on, ordering another chain on amazon, and redoing the tune-up myself, all because I went to Tempe Bicycle.
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