I went with my dad to cancel my mom's bike, and get a refund for her because she just didn't want to get on a bike that reminded her of this whole unpleasant thing.
The woman who was rude to my mom was still there, and unhelpful with some unpleasant attitude. So Brent came over, was very apologetic, very professional, and listened to us and gave us our refund. He was great.
I'm sorry that my mom had to deal with the unhelpful employee, if she hadn't she probably would have been better able to deal with the other mistakes made in ordering her bike.
So I'm re-rating my review: positive, pleasant, helpful service is possible at Sweet Pete's if you look for Brent and avoid the young female employee with long dark hair.