I have two Dyson's . . . and have taken both of them to the Dyson Service Center. This place is top notch. You are greeted immediately by a Dyson professional and your vacuum is whisked away . . . only to be returned in a short time with the problem solved . . . and with the vacuums being under warranty for five years . . . NO CHARGE!
My advice . . . do not ever buy anything but a Dyson . . . because you will have no worries . . . and will be treated with class.