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  • (If I could give zero stars I definitely would) This complex is terrible. You would be making a horrible mistake to move here. The customer service provided by Onnix and Mark Taylor is nonexistent. The office staff here are always very rude and disrespectful. They are only nice at the time of the lease signing and it all goes downhill from there. I have tried several times to contact my property manager and even people from the Mark Taylor corporate office and have never received a response back. When I first moved in, the apartment was clean and everything seemed to be great. My apartment had just been remodeled and right away things started to break and the water was shut off every other day. The finishes on these apartments are cheap and will have you putting in maintenance requests every week. Note that these maintenance requests can take forever to be fulfilled and half the time the staff were not able to fix the problem. If you pick a first floor unit expect to hear everything the people above you are doing. There is also a huge amount of crime within this apartment community. Cars are broken into regularly and things are often vandalized. (Don't expect Onnix to care if this happens to you) Upon my first week living here someone had tried opening my bedroom window; Onnix told me to call the security patrol they have onsite. No one ever called me back about the incident.... Glad to see Mark Taylor cares about the safety of their tenants! NOBODY cleans up after their dogs and there is always trash all over the community. It's gross. The gym is small and a lot of the equipment has been stolen overtime. I've been so close to just cutting my losses and pay the 1,600 fee to get out of my lease and move far far far away from this place. Others who live here have expressed the same feelings. Also, ignore the response by the "onnix property manager" I probably had to call the office 15 times before she ever spoke with me. No customer service here! This place is a joke. Don't be fooled and definitely don't waste your money here.
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