Customer service at a unique place like this is important, unfortunately they failed.
My boyfriend and I just found this cafe this semester (CSU students), which seemed like a great spot. Although they can be pricey, they offer all types of food including vegan/vegetarian options. We have gone here over a handful of times, and as long as you have the right person making your food it can be great..
Though we had a young man make our food one time and he didn't ask us of our diet options and put ingredients our diet cannot have. Knowing that it must have been a mistake, they replaced our food but only half of it.. Not very happy about it.
Then we had come back again, understanding it may have been frustrating at the time for them. This time they denied serving us a half hour before they were closing. Only to offer what was left of the premade food in the fridge. Obviously we left.
For a place like this I would expect great customer service and almost a fun experience trying new heathy foods you aren't used to! Unfortunately, that's not the case. Don't know if we'll be back since the customer service doesn't match the price.