It's all in the details. I was short on cash so I ordered two iced small caramel lattes, and they were so thoughtful to not give me too much ice without my having to ask. The drinks themselves were rich and delicious. Their ice water was wonderful with sliced citrus fruit in it I think, and their sugar cookie with frosting tasted like my mom's. They seemed a tad expensive, but if I can get what I pay for served with a smile I really don't mind. They had a lot of variety in food it looked like, which from what I read is on the expensive side, but I will have to taste it to see what it is like. I tend to drink espresso drinks and not coffee so don't know about that topic here yet.