I contacted Ben for a quote and not only did he respond quickly, but he also did not delay in meeting at my home for a quote on what I wanted. He was willing to work with my budget that I gave him and give me a date he'd return for the install. I honestly had every intent of getting various quotes, but decided on sticking with Ben as he is a very honest man who knows what he's doing. When installation day came, he informed us the guy who was to install our blinds couldn't make it... So, Ben came himself! All cause he said today was going to be the day and he honored his word. Installed blinds on all 12 of my windows in less than two hours. Amazing experience!