I have never had such a bad experience! I took in my Christian Louboutins to get re-soled and the heels replaced. Pretty simple, i've had done before when I lived out of state. Came by to pick them up and immediately noticed he added this ugly black heel on my nude Pigalles. If you know designer, then you know that the nude Pigalle is all nude including the heel! It was obvious that he was not paying attention to detail of the shoe from the start. He quickly put my shoes in a bag and had me pay after he re did the heels to nude. When I got into my car I pulled out my shoes to examine them myself and noticed multiple new defects on the shoe that was not there when I originally dropped them off. He argued with me in front of a customer for about 5 minutes and then said he would credit me back all but $15 of what was originally charged. Which was ridiculous knowing the value of my designer shoes and the damage that had been done to them under his care. To top it all off then "accidentally" charged me even more! so he had to refund me twice! I will never return to this place again! Be very careful if you have high end designer shoes or handbags with this one. I hope nobody has to experience what I did. My shoes are to officially ruined.