About: http://data.yelp.com/Review/id/7TDJtT4PyTiW66camcnlLA

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About: http://data.yelp.com/Review/id/7TDJtT4PyTiW66camcnlLA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-11-18 00:00:00 (xsd:dateTime)
itemReviewed	Pet Planet
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	This place seemed at first to be awesome. It plays the local card. Then come to find out there are over 50 locations and they sell a lot of Canadian food. I liked that they sold these dog treats I found at a farmers market called Happy Tails Barkery. The treats are made out of things that I wouldn't mind eating. ie: cheese, bacon, and like chickpea flour. And oatmeal beef bites. Peanut butter things. I don't remember all of the ingredients but my dog goes crazy over them. So i noticed they had a pound bag at Pet Planet on Ray and Dobson (where I used to buy my cat and dog food). $17.99 + tax. I purchased it then went home and gave a couple to my dog that evening. The next morning I went to give her another one and something flew out into my face! I open it again and another flying bug flew out. Poured them all on a plate and there were many bugs (2 different types) and a bunch of webbing/nests. It grossed me out thoroughly and my papillon was mad because she didn't get a treat. So I emailed happy tails Barkery and the lady that emailed me back was on her way to make a delivery to the store on Chandler blvd, so she left a replacement pound bag of treats there for me. I had told her it was the store In chandler, not on Chandler blvd so we had a little bit of a miscommunication on both parts. So i told her that store was far from me so she called the Pet Planet on chandler and 40th st and they said they would deliver it to the ray and dobson store the next day which was cool. So that day I was in the area of the ray store and dropped in to give them the bag with bugs and ask for a refund. The lady working was Mima the "team captain". She was very rude. After she called the lady from HTB, she said that she would not refund my money and that it was happy tails Barkery 's fault because they would not reimburse her. If a restaurant or grocery store served or sold me food that had bugs in it I'm sure they would have no problem replacing the item and refunding me my money for having to make extra trips there and to save their reputation. She does not care about customer service. A grocery store would not tell me to contact their distributor for a refund. She badmouthed HTB saying they dont even like carrying HTB's products. The treats dont have expiration dates and the lady from HTB said that the ray store hadn't ordered pound bags in over a year so they were old. If you are a store selling a product and they dont have expiration dates, you should ask the company how long the shelf life is so you can make sure everything you are selling is safe to eat. It makes me wonder how old all of their food is and all the treats they have sitting out everywhere are. After arguing with me for 5 to 10 minutes, Mima writes me a $10 credit on her business card and puts that it expires in 2 weeks (12/1/15). So i call the next day to see if the treats were delivered to the ray store as planned. The guy that answered said that there was a note saying that something happened and the treats got delivered to the wrong store and they were not sure where as of yet. So i went on vacation for 3 days. I get back and I called yesterday to see if they had gotten it figured out yet. They same guy says he will call me back in a little while. He calls back and says his manager says that the treats were never delivered and that they were still at the chandler blvd store. He said I can either go pick them up there or wait for them to be delivered to their store, but he has no idea when that will be. So I call the chandler store and they told me that they tried to deliver them the day they were supposed to, but that the ray store told them that "I was going to pick them up at the Chandler blvd store because I had said that I was no longer going to shop at the ray store." I never said that. The store is way closer to my house than the other one. Now I don't want to go in there ever again which was her plan all along I assume. I will not use the $10 coupon. And I will tell anyone who cares about there pets ,DO NOT shop there. I emailed their corporate site and have had no response.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Candace

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