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  • I am updating my most recent review of this Carl's Jr. I previously gave three stars due to slow service and lackluster fries. Today I'm giving four stars. I ordered my favorite El Diablo combo but chose jalapeño poppers instead of fries (they really need to work on the fries). When a staff member brought me my meal, I noticed they had given me fries instead of the poppers. I pointed out the error and she said the order had fries listed but she would take it back. While she was gone I took out the receipt and sure enough the cashier had forgotten to change the fries to poppers. When the staff member returned she had replaced the fries with the poppers. I asked her if I needed to go up and pay for the poppers since I had only been charged for the fries, but she gave me a sweet smile and said no, that the cashier had made a mistake and asked me to enjoy my meal. This was totally unexpected and demonstrated true customer service. This CJs has a great staff and I will continue to eat there. Kudos to the employees!
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