Just visited and had a really good experience. The vet technician (who came from the Chicago and whose name I forgot - sorry!) was fantastic! Very nice and listened to all my concerns (I don't take my cat to the vet much so I wait and lump it all together). The doctor was very nice and very thorough - went down the checklist and checked everything. They got 4 stars instead of 5 because they made me feel a little guilty like I should be doing more. I can't afford everything they recommended and I think they were going above and beyond with the recommendations otherwise, very good experience.