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| - Naturescape's service was decent enough the first year we had them for me to sign up for a second year. However, last winter I prepaid for 5 lawn applications and a "Spring Aeration." As May ticked by I called at least once and was assured that our spring aeration was happening soon. June came and went. Our "Spring Aeration" finally occurred on July 1. Meanwhile, 2 lawn applications occurred during this time.
From their website: "This aeration will also, minimize the damage that heavy thatch causes by allowing water, fertilizer and pesticide to reach the soil more." Basically the reasons why I pre-paid for a "spring aeration." I wanted it to occur before the lawn applications.
I called to find out why the delay with the aeration. I was told they were behind and that our lawn would still receive the same benefits it would've received had the aeration been done in the spring. Experts recommend early spring or fall for aeration and July 1 is ... in neither one of those seasons. I assume Naturescape recommends spring and fall aerations, too, because THAT'S WHAT THEY ADVERTISE on their mailers. Sure, aeration can be done outside of spring and fall - their website simply calls it "aeration" and makes no mention of a season - but the mailers were different.
So ... why advertise it as a "spring aeration?" At one point in May, I was told our aeration was happening within a week. Naturescape needs to change how it advertises its aeration services and follow through on service. Assigning a season sets expectations in the customer's mind as to when it a) WILL occur and b) SHOULD occur.
Naturescape, just be upfront about what the customer should expect.
I have no complaints otherwise - the lawn applications have occurred on schedule. But I can't say I'm gaga over their services either. I mean, it's lawn service. As long as the price is right and they don't chemically burn your lawn and the weeds are controlled, it's hard to nitpick. I was neutral until this hiccup. Now I'm slightly less neutral and inclined to just try a different lawn company next year because there's no exceptional experience holding me to Naturescape.
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