Read some negative reviews about RSOs and almost didn't give them a try. I did NOT shoot pistol and went to the Shotgun section. I was greeted by a polite gentleman who signed me in, had me watch a quick safety video and made me feel welcome. An RSO named Neil introduced himself and showed me how the card reader worked. I shot 100 rounds in the practice/sporting clays areas and had a great time! I went back twice in the next week and each time I had a pleasant and enjoyable experience. I cant speak for the pistol bays but EVERYONE in the shotgun area was great at their job!