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| - We eat here all the time. Probably an average 1-2 times a week. Not the best food but many things we do quite enjoy quite a bit. I love their broccoli and cheese soup and Mac n cheese a lot.
In the early days of this location opening, they would forget items almost every order. Whether it was a ladle, bowls, or even the bread. Once they forgot my smoothie. I liked the food enough and they were nice about. We kept going back.
We used to have them deliver a lot, but those were the orders that were always missing stuff. Once we started just going there, the forgetfulness got a lot better. Still something occasionally but not much. Plus the delivery might be available one day but not the next... hate looking it up to be disappointed.
I really been enjoying their chili, so a couple days ago my wife went to get us dinner. She ordered for the family and spent over $50.
She gets it home to me and there is a long hair in my food. We called them up, and they said we can get the whole order replaced on our next visit (my wife even spelled her name over the phone to them), they would put a note in the system. this was 3 days ago.
Still craving my chili, my wife texted me today asking what I wanted on her way back from Walmart. Chili!!!
So she orders the same exact same thing, tells them we have a credit. They asked her to pull forward and they would look it up.
Well... it turns out they never wrote our info down. Called the manager over, and she was rude, acting like we were making this up. Offered us a bowl of soup, which we refused (I'm not eating anything from people that treat us like that). How dare they treat a very regular customer this way. The manager should be replaced, unacceptable, a manager should know this. Her name was Asia and extremely rude. Seemed like she came to the window wanting to pick a fight.
We left with no food and no doubt in our mind, this place is on the never visit again list.
Kind of a bummer. $50 worth of food trashed and lost a favorite spot.
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