I'm a bit of a hotel snob- Ive stayed over 90 days in Starwood properties over the past year. So when i go to a property in the luxury collection I have high expectations. I expect St Regis / ritz kind of luxury and service. This property didn't deliver and neither did the staff. It was ordinary, which, in the luxury collection, just doesn't cut it.
I should have stayed it the aloft which is just down the street. I'm confident that they would have exceeded my more modest expectations.