I would agree partly with the above previewer but also I would say that Dr.Ponitch is just old school. He likes to get right to it and will give you direct answers. Like most doctors, they're not going to sit and have a 30 min appt to talk about every single medical problem you have. I've always found Dr. Ponitch and his receptionists to be kind and professional. I have returned and will continue to return to him for minor dermatological issues.