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  • I wish I could give zero stars. This business needs to state in BIG, BOLD LETTERS on every single one of their website pages that they DO NOT accept any self-pay patients. (Unless of course you're getting Botox or a chemical peel, which according to website is to be paid with either cash or Visa/MasterCard). Last night I spent time researching nearby healthcare clinics, and after visiting this practice's website, I thought it would be a great option to establish a relationship beginning with an overdue annual physical. I liked that I could make my appointment directly with a nurse practitioner, and that there seemed to be a focus on preventative healthcare and wellness. I made an appointment online, was prompted to fill out all of my new patient paperwork online that included my entire health history, and received an email confirmation for my appointment. This afternoon they called me and said they were canceling my appointment because I was SELF-PAY. I was extremely upset and called back to inquire about my health history they now have and was transferred to the office manager. This man was rude and condescending, and tried to refer me to a low-cost community clinic, even though I can absolutely afford to pay for services. I have NEVER had an experience like this before with a healthcare provider, and find it absolutely incredulous that this clinic purports to be all about prevention and wellness - but apparently only if they can pad it up and bill an insurance provider. What utter BS and all of the doctors and everyone else at this practice should be absolutely ashamed of themselves. Sorry I didn't need Botox. I just wanted to make sure my blood pressure was okay and have my general health checked out. You obviously weren't great for my blood pressure today, and I'll find a nice clinic who actually walks their talk and will take my cash money. You all completely suck and I'm appalled by your disgusting office policy. And I would also appreciate some sort of confirmation to ensure my health history has been erased/shredded from your system. Shame on you!
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