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| - On 3/20/2017, we went to Minder Binders for monday burger madness and we had a baaad experience. There are no real waiters/waitresses, you order from the bar your drinks (alcoholic or not) and food. This gets to be chaotic when enough people are at the bar at one time. No real structure for a line, so it is who can talk the loudest to get the staff attention. You are given a buzzer so when your order is ready you go get it at the bar, I was on my way to the bar and a person was bringing it to me. One of the orders was not ours, so she left with the incorrect one and then brought back another plate, this time it had the correct burger and the wrong type of fries. But I thought oh well and started to separate the fries on my plate with the onion rings on my husband's plate (we like to share). Then the server returned for the third time with the correct burger and fries, I told her I had already fingered all the fries and she said not problem they would replace them before they served the plate to the correct customer. Here is where it got worse, I took off the top bun to add my garnishes to the burger and found that someone had added a lot of ketchup to the burger (I HATE ketchup). I ordered the Jiffy burger, it does not come with ketchup. So that meant that my burger had been touched by another customer and then served to me. This is an unacceptable mistake. My husband took the burger and returned to the bar to explain the situation to the staff and the same person that served the wrong plates reordered my plate without even stating they were sorry for the mishap. I finally received the correct order 20 minutes later after my husband had finished. The burger was good once I received the correct order.
Not sure if all the establishments that this family owns are run the same way, but it does not work at this location. If by having general serving staff (runners) than assigned table servers is to save money, I suggest that this plan be rethought.
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