Have eaten lunch here several times and always good food and solid service. Last time we went there the service was terrible. Maybe a new waitress or something but she was way off her game.
Our food came out near the end of our lunch break and our drinks were not refilled. I also asked for ketchup and mustard with my burger which I didn't receive until I was almost finished eating.
Then instead of separate checks like we asked for we got a single check and had to wait another ten minutes to get separates.
The waitress did apologize for the bad service at the end of the meal which was nice but awkward.
Once we got back to work the Manager called to apologize since I guess it was obvious that we weren't happy with the service but he was very apologetic and more than made up for the one bad experience we had there. I appreciated his attempt at having good customer relations and will definitely return since they obviously do care about having happy customers.