Service, service, service. I went into the office on a Saturday and met with the owner. We had four passports to process and it turns out we had used the wrong outdated application from the Chinese Consulate website. The owner offered to have his staff re-type the applications on Monday but we decided to do it ourselves on his laptops that are available for you. We were pretty much totally in and out within 1/2 hour. We had our passports with visas back and FedEx delivered it to our house nine days later. I was very, very impressed with the service at this location and went there because of the other great Yelp reviews. Like the other reviews say, do not be worried about the looks of the office. They are fast and efficient and obviously very reliable. I would highly recommend them and will use them again in the future.