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| - Due to a family emergency, I stayed at this hotel in mid April. I arrived late in the evening after spending the day at the hospital. The hotel is located in what appears to be a sketchy neighborhood. I'm not really familiar with that part of Pittsburgh, so I'm not sure if it's safe or not. I can only say it didn't appear safe. As soon as I walked in I noticed the lingering smell of cigarettes. I hoped my room would be a different experience. The female working the front desk was indifferent, at best. We are Honors members, and usually are greeted with a thank you for being members and then offered a complimentary snack. Neither of those were forthcoming. I was beat from the day, and just wanted to get to my room to take it easy. I asked about the shuttle, and unfortunately it did not meet my needs to arrive at the hospital by 6:00 AM. I was hit with a serious wall of cigarette smoke mingled with some other odd smell when I entered my room. The room itself was worn and not the cleanest Hampton Inn I've ever stayed in. There was a small couch crammed in to a corner that has definitely seen better days. Just remove it. It doesn't serve any purpose with it's placement in the room anyway. I had calls to make to update family members about my brother, and as I talked it became increasingly harder to breathe due to the smell. By the time I went to bed, I had a raging headache. I was so uncomfortable I decided I would need to find another hotel or sleep in the hospital waiting room for the remainder of the week. I was focused on getting to my brother, before surgery, so I did not want to spend time explaining to the front desk person why I was checking out. I handed in my key and told him I was checking out. He stated that I had reserved the room for a week, and I explained about the smoke. I'm sure he could tell by my raspy voice that something was going on. Instead, he questioned why I hadn't returned to the front desk the night before to inform them of the smell. There were a few reasons.....I was tired. I'm sure hotel staff is well aware of the condition of their rooms (or they should be). I didn't believe that moving to another room or even another floor would be any better. Like the front desk staff from check in, I found this staff member just as dismissive. No apology, nothing. Instead, he told me he would have to check with his manager. In my opinion, he was implying that I could be charged for checking out early.
On the flip side, after my brother was in surgery I called another hotel and found a room. I felt so fortunate to find this other hotel. The staff asked about my brother every day, and told me they were praying for him. When I asked about the shuttle at check in, I was told to tell them what time I needed to be at the hospital and they would have me there no matter the time. I spent most of my time in the hospital, but it was nice to know I had a stress free, clean room, with amazing staff to return to each day.
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