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  • I do not even know where to start. I went to Courtesy Chevrolet Collision department to get my vehicle repaired. A service representative named Jacquelyn Hartke met me to take pictures of the damage and promised me that we would set a date I would get a courtesy loaner that was a SUV for that's what I would need for my work. When we were completed she gave me the estimate and the date for me to drop off my vehicle. When that day arrived I went down with my vehicle and went to the Collision Center counter and the lady behind the counter acted like she didn't even know that my appointment existed and definitely there was no vehicle available for me as a loaner. She said that the manager was busy and would be available in just a few moments. I heard the manager behind the scene letting the last of his body working staff go. Which in this case means fired. They informed me At this time two weeks later Jacquelyn was no longer worked for them. Apparently they have no clue what each other are doing so in that case I was not on their books. So we scheduled a new date to get a loner and turn in my car with Dennis Kennealy . I dropped off my truck everything seem to be okay. The date that they promised me that it would be done I called right before I left to come down to pick up my car in the vehicle was not done yet but they said I could pick it up in 2 days at noon. Two days later I came down at noon and the vehicle was not complete. So I had to go home and come back. When they completed the vehicle that came down to pick it up the paint job looked completely horrible it looked like it was leopard spotted. I told them that that was definitely not going to fly with me and they're going to have to repaint the car. Dennis looked pissed but said he'll get it done. When I came to pick up my car the second time the paint job look beautiful body work was great but on the passenger side of the car because they're parking lot is so jam-packed busy there is damage on my car that wasn't there when I dropped it off. I have pictures from Jacquelyn that proves the damage was not there. They said their representative Juan would call me to take care of the damage and he never did. I continue to call but no one will take of the damage.I am One Mad costumer Chris Birkett 602-740-7594
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