Great food. Crappy service. Had to wait 10 minutes to get seated simply because they were understaffed on boxing day. They had 8 open tables and yet no one to seat , no one at cash register. A few servers were serving those that were lucky enough to get seated, but no one available to seat people coming in. We left with extreme prejudice....previous experiences tell me food is good, but the service has never been up to par but today was particularly bad.
However the owner responded professionally to my complaint and with past experiences I have decided to change my rating from a 2* to 5*. I will be going back and will assume this is a one off experience as previous experiences have been good. Service not perfect, but still better than a lot of places I have visited.
I also respect professional responses.