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  • I've ordered 3 Mocha as it says on the menu. An employee taking my order punched it as Mocha Frappe or something and I got Iced Mocha. I explained that I wanted hot Mocha and I didn't order Iced Mocha. Employees said then I was supposed to say "Hot Mocha" instead of just Mocha. Then why they put just "Mocha" on the menu?? Why do they have Iced Mocha on the menu? Why don't they state on the menu that I have to order Hot Mocha? I would do that. Isn't it supposed to distinguish between hot and iced Mocha? Why the employee didn't ask me to make sure if it's hot or cold? Why did they blame me by saying exactly what appears on the menu? Just MOCHA! And whoever manager there, how come they have only one employee taking orders? People in line also got pissed because of waiting time. Now it takes forever to re-make my order. I'm so pissed. I will not come back here again.
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