Chris is the best! Our carpet had a snag from the vacuum cleaner, we called Chris, he replied right away, we set up an appointment , he came on time, gave us an estimate, he explained how he was gonna fix the snag and the cost of the repair. We knew he knows what he's talking about! So we set up a date and time. He was really good and efficient! He even explained how we should care about the carpet to avoid future snags...we highly recommend Chris for any carpet repair!