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| - Here's my mantra in my business dealings... it's not so much that mistakes or mishaps will happen (because they will), but it's how a business makes it right that counts for me.
Today my wife and I went to Wimpy's after a bad experience at another diner (we walked out when we thought we were being ripped off on account of a deceptive menu price practice). We were hungry, and in a foul mood.
I ordered the big breakfast, which comes with four eggs. I had mine scrambled. I am 99% sure that there were only three eggs on my plate. I flagged down the manager and asked her if it looked like four eggs to her. She didn't blink an eye, argue with me, or screw around. She simply asked the cook to do another scrambled egg asap, and it arrived inside of two or three minutes in a nice little bowl with courtesy and grace. I was supremely impressed! That is seamless service to a customer concern.
Outstanding! The place was crazy-ass busy at the time, and there was a line-up out the door, but it was clear that this manager was keeping it together upstairs, and was calm and in control.
The food and service was also great from our waitress.
BTW... re. my last review... there is really nothing wrong with the trek downstairs to the bathrooms. It's a very lovely well-lit catacombs. Like many Toronto restaurants, the stairwell to the bathrooms downstairs are just always steep. :-) Not much you can change there. I still wouldn't do it after a few beers, though. Very clean bathrooms, for the record.
Definitely coming back, keep up the great work!
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