My wife and I used to frequent Tomo fairly often but have not been in somewhere around 3-4 months. That being said we went out today to go to Tomo since we hadn't been in awhile and were craving good food, we left somewhat disappointed.
The food at Tomo is always delicious and never fails to impress. The sushi is amazing, cooked dishes equally as good and the portions are great for the prices. They have the best fried pork gyoza in the valley, our favorite appetizer. The problem today was the wait staff, our waiter in particular. We arrived about 15 minutes before Happy Hour ended and had to sit at the sushi bar which we generally don't do. The hostess got our drink orders and shortly there after our waiter took our order. Our food showed up quickly as always and everything was going great. Our waiter stopped by after just about all of our dishes had arrived and asked if we needed anything, at the time we didn't. Unfortunately that was the last time he gave us any face time.
While we were eating a few more tables sat down that our waiter also took on, a table of 3 and a table of 6, both of which were in eye shot of us at the bar. A few of the other wait staff snagged some empty dishes as they passed by too quickly to flag down. Once our waiter got working with the other two tables we never saw him till the very end of our visit. We finished our meal having gone without refills for about 15 minutes. In the end the hostess that sat us actually came by to ask how we were, cause our waiter certainly had forgotten about us. I asked for a to-go box for the little bit of left overs we had and the check so we could leave and get on with our evening.
Keep in mind during our period of waiting we set our empty glasses at the edge of the bar, in full view of every service staff person that walked by in a hurry or even those standing at the computer area.
It's sad when a hostess has to pickup the slack because a waiter forgot one of his tables. I guess he was focused more on getting tips from the larger parties he had on his plate...
TL:DR
Food here is always awesome, this last visit we had a bad experience with the wait staff.