Took in a free cinnibon coupon I had received from the cinnibon club. Turns out they're only good for the mall locations (do those even exist anymore??) and the coupon says absolutely nothing to that affect. Schlotzky's owner graciously stepped in when I was turned down (cashier was very pleasant and doing her job) and honored the coupon (at fully his expense). Such a nice change of pace, knowing most places point to corporate protocol with nothing more than a shrug. Awesome customer service, not only will I continue to take my business there, I will recommend this location specifically to others.