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| - I joined planet fitness at the opening of this facility and have paid my monthly dues, referred five people to the gym and have been an active participator in this gym. Upon joining, it appeared that the staff were disorganized and appeared uncertain of the regulations, rules, and were less than helpful at explaining how to use the red light therapy machines and hydromassage beds. The inconsistency in managment remains a deep concern but not as deep of a concern as the way I was treated tonight.
I came to the gym and like every night laid my coat and bag behind the machine I was using. Never has anyone said anything to me about this prior and I was not given a list of rules or any paperwork upon joining. Tonight, out of the blue, after I had already started my workout, I was asked if an employee could take my belongings behind the desk. My response: no, I would like to workout. My bag has my personal belongings and necessary items for medical issues that I keep close by while working out. This worker walked away. At the end of my work out the manager/ franchise operator approached me stating that he did not like my attitude and he would give me a sheet to withdrawl from my contract. When I asked to take these sheets home for my husband and I to complete and return, he refused to allow me to leave the premises with these sheets and actually snatched them from my hands. Upon checking the website, it states that I would be allowed to return these via certified mail. Once again, another inconsistency.
Due to the buyout fee that comes with yearly contracts and the fact that our contract is up after three more payments, we will continue the terms of our contract and the minute this contract is up, my husband and I will be leaving this gym. In an economy that is falling, it blows my mind that someone would treat their custormer in such an unprofessional way.
Upon my husband contacting the gym and speaking with the associate manager, it was reported that the general manager was visiting the facility this evening. Apparantly, the incompetency of the gym to educate and kindly enforce their regulations on a day to day basis caught up with this manager as he scrambled to save face. Sadly, in the eyes of many customers tonight, he indeed did not save face as I was not the only customer who was bullied by the manager to comply with rules that were never spoken of or enforced prior to the general managers visit. The only comfort that I took was that I saw this same manager treating others in a similar fashion, which as a female, allowed me to feel less threatened by this behavior.
If you are looking for a gym where you can work out, destress, and provide good self care, this town is packed with gyms that can offer you this - this unforturnately is not one of them. If you are on a budget, Charter Fitness offers an affordable package with competent staff who are respectful and professional in demeanor.
Upon placing this information on Yelp, I had a message on my personal cell phone for my husband. Upon discussing this with my husband, I returned their phone call myself, after all- we are all adults. The manager refused to speak to me and then stated that she was returning a phone call that my husband placed. I knew that this was not true and told the manager that I just spoke with my husband and knew that he did not call and if he did, certainly he would have left his number. The manager refused to speak to me. This manager then told my husband that she did not refuse to speak to me and that I was rude to her. I was hoping for a conversation and was most certainly not rude to her. In my definition, rudeness involves manipulation and lying, which is most certainly what this manager was doing. I was appalled at their inability to speak to me about me and their belief that my husband parents me and would tell me what I can and can not say or do. Upon my husbands contact, I was informed that I could remain at the gym if I removed this post. In review of their membership rules, which I had to scour the web to find, there is no rule which removes my freedom of speech. The only lunks at this gym are the people who operate it, I'm sounding the alarm on this gym. I have contacted corporate offices and was treated very kindly and am hoping for resolve, having cancellation fee removed or in the very least a professional apology and conversation.
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