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  • The sad thing is I actually asked for Aaron's pools from my home warranty service, since they treated me so well a few years ago... They were unable to accommodate my desire to be at the house, timewise so I reluctantly agreed to have them check my filter while I was at work.. The tech was supposed to call me, and report what was found... but did not. The first call I got was from my home warranty company denying the claim. The claim was denied because there was supposedly algae in my filter, (well gee isn't that what a filter is supposed to do? remove algae and debris from the pool). Our entire pool water was emptied and replaced about a month ago, the pool was crystal clear and the filter was working beautifully until the night it burst. The filter is probably 20 years old, and no longer manufactured, so parts are not made for it. I spent two hours going to pool companies this afternoon trying to understand, corroborate, or invalidate their statement. Each company I walked into, told me that the pool filter ripped apart due to age. That algae would NOT cause the break in my filter. When I called Aaron's pools they would not allow me to talk to the tech, I opened the filter up to look at it and I was told that the grey tinge to the outside of my DE was algae. When I touched the grey, the outside flaked off and was white inside. I was told that the fins were crushed, they are not. I Truly feel that Aaron pool's just did not want to take the hit on the repair from AHS. I have a filter that wear and tear finally got the best of, and under my warranty should have been replaced.
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