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  • Kathleen Tayler is a wonderful asset for your company. She is a true professional, she knows your products inside out, she's kind, friendly and goes beyond the call of duty. A couple of days ago, I marched into your store accompanying my brother for the purpose of upgrading his iPhone. Kathleen greeted us with a very relaxing personality, guiding my brother through his multiple questions and helping him upgrade his device without any glitch. Kathleen then asked me if I had any interest in upgrading my own phone. I was fine with my phone, so upgrading at that time was not really my intention, but Kathleen educated me about the advantages of upgrading to a Samsung 7 Edge, and I was sold. She navigated through my upgrade with great ease, then offered to transfer my data from the old phone to the new Samsung. She did this, fully aware that transferring my data was going to take a significant length of time. She went ahead and did it anyway. The store was scheduled to close at six pm, at which point Kathleen would have gone home. But instead, she stayed there patiently waiting for my data to transfer for an additional fifty minutes past closing time. This was beyond amazing. She had not had lunch, and it was way past her dinner time, yet she hung in there waiting for my silly data to jump to the new device. Please, acknowledge her wonderful behavior. She is a fantastic person. I offered to leave my phone there at the store overnight so it would transfer all the data by itself during the evening, but Kathleen didn't go for that easy way out because she didn't want to make me return the following day. She was trying to make my life easier, which I so much appreciated. See, I'm confined to a wheelchair, and such kindness has sold me to Verizon for life.
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