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| - I really wish Yelp allowed users to rate negative stars! Have honestly never had such a horrible experience as a customer in my life!
I was initially attempting to schedule at the Las Vegas Collision Center on Post Rd (they are two separate entities/businesses, owned and run by completely different people!) My insurance recommended the LVCC on Post Rd as they are a Select Service shop and State Farm guarantees their work. However while performing a google search for that shop, this one pops up with the same name. I initially think it's the one on Post Rd. Turns out, not. Despite that, what initially attracted me to this place was the fact that they claimed they were willing to waive some of the deductible. Should have been my first red flag. I ended scheduling this place to repair the left rear door of my car from damage caused by someone side swiping me. I was initially told repairs would take no more than a week. These people ended up keeping my car for over 3 weeks! Upon finally getting my car back I noticed about an inch long gash in the interior panel of the door they repaired. I immediately contact these people about it and surprise surprise, they deny causing the damage. Okay so I'm one of those people that get pretty particular about their car. I keep my car immaculate and know every since nook and cranny about it. I dropped of the car to them, no huge gash, I get the car returned to me from them, huge gash. It doesn't take a rocket scientist to conclude that this was caused during the time my car was at this shop. Speak to this guy Juan about it and he agrees to have some "friend" of his come look at it to see what he can do about fixing it. They also tell me to bring my car back to them sometime within the next two weeks to get spots the left from the original repair that wasn't fixed buffed out, and the car detailed as a courtesy for them taking so long with the repairs. Second mistake, I arrange to drop my car off for this & am told I'll get a call back that day with what this "friend" states he can do about the gash. No call back until the following afternoon and of course when I do get a call back, nothing but apologies, again about not conducting business in a timely fashion. Am told that my car should be finished no later than 4pm. I reiterate that I will need to pick my car up no later than that as I will need to get to work that night. I get there and wait and wait and wait. 4:30pm comes around & I finally go ask about what the status of my car is. A girl named Rocio then points outside and says they're just finishing washing it now. To my horror I look outside and see my car being washed by some hispanic guy in a green florescent shirt and khaki hat on the side of the street! I go outside by my car, with my 6 year old daughter who was there waiting along with me. More time passes & after the guy starts wrapping up, I walk around to inspect my car to make sure they've fixed all that they stated they would. THEN I notice another huge scratch on the right passenger door. As I'm inspecting it closely rubbing it and hoping it'll come off and it's just a water streak or something, which it clearly is not, this guy Carlos comes storming out and asks rudely, "Is there something the matter with your car?" I said yes there's this huge scratch right here what is this from? This guy, no joke, starts going off, my 6 year old still right by my side mind you, shouting with his thick accent CAN YOU PROVE WE CUT YOUR CAR, IT'S ALWAYS SOMETHING WITH YOU, DON'T YOU EVER COME BACK HERE, I'M THE OWNER, DON'T YOU DEAL WITH MY SON (Juan) OR DAUGHTER (Rocio), YOU DEAL WITH ME AND I BETTER NOT SEE YOU BACK HERE, ranting and raving like this on the side of the street for several minutes in front of my child with no regard to her, me, or the two car washers he had there. I'm completely like in shock this guy is going off like this, let alone in front of a 6 year old, and treating someone who's paid him for services he did not complete correctly to begin with. I just, honestly, never in my life have been screamed at, threatened, disrespected in such a way as a customer. This guy totally crossed the line and if is the owner, clearly has no regard for his business let alone customers, carrying about and treating one like this. Now inspecting further, I notice all of these fine scratches along the body of my car, on the windshield, the windows, circular buff marks. My car was completely botched by these people and I am so upset. I take such pride in keeping my car nice and really love and value it, for it to be ruined like this is so upsetting and hurtful. I would not recommend this shop so my worst enemy. For the money they claim to save in the deductible, I'm worse off with the all additional rental car expenses for the overly lengthy repair time, further damages to my car, and now legal expenses having to recoup and fix what they've caused. Such unprofessional people and poor quality of work. Just horrible!
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