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  • Absolutely terrible. Bought a fridge 8 days before it was to be delivered and was told it was in stock. The day of the delivery I call them as time expired for them to make their delivery window. I wanted to see if they were still going to make it. After 10 minutes on hold and being transferred back and forth because nobody picks up the phone the girl tells me everybody's at lunch. Awesome I think because I care so much. She tells me she will get my name and number and have someone call me back. When they do call back they say now its out of stock. They had over a week to check their inventory and now I've wasted my time being home for no reason. They tell me they have two more coming on tonight's truck and we can be there tomorrow. So I wait around all day again.....no one ever calls or shows up. So we call them that night and ask to speak to someone about a missed delivery and immediately the kid on the phone gets defensive. He starts arguing about the matter even though he has none of our information and is clueless about the entire situation. We haven't even given him our names, phone number, address, or what appliance or product. After a few minutes of ''trying'' to give him our info he finally realizes that a phone number will help. After a painful 10 minute conversation with the only intent being to get a delivery date he says he can't get that for us and someone will call us in the future about a time. We ask to speak to a manager and he refuses and says he's as top level an employee we will ever speak to. That's where we're at right now. No fridge, two days of missed work, no apologies, and no idea of when this might get taken care of.
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